Charge 3 screen isn't bright anymore

[Whill]

Charge 3 isn’t bright anymore since I took the wristband off to wipe ? Can’t find settings on the app for this please help? Thanks 

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi @Whill, welcome! It's great to see a new face around the forums.

On your Charge 3, swipe to the left to open the Settings app. Scroll down, tap Brightness and change the screen's brightness. If by any chance the screen is still not bright enough, I'd recommend restarting your tracker to refresh its performance.

By the way, I've moved your post to the Other Charge Trackers to keep our forums organized.

Keep me posted.

[Szeequ]

My Fitbit charge 3 is no longer bright. Setting choices, normal or auto. I have it set to normal 

[LizzyFitbit]

Welcome on board, @Szeequ.

Thanks for letting me know about your Charge 3, and the steps tried on your own. I'm sorry you're having this experience and just to confirm, may I know if you've tried restarting it? Also, did you make sure the Sleep Mode is turned off? Please note the screen's brightness is set to dim when this setting is turned on.

Assuming you've tried those steps, let's try performing a long restart with the following steps:

1. Plug your device back into the charging cable and hold the button down for 15 seconds.
2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
3. The device turns off.
4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
5. Remove the device from the charging cable. The device shuts down.
6. Important: Plug the device into the charging cable again.

[CatherineR27]

Mine has been doing this recently as well.  I hit settings on my fitbit, and have to keep changing brightness back to normal.  It seems to default to auto.  Is there something on the app that will keep this permanently on "normal"?  Thanks!

[LizzyFitbit]

Hi there, @CatherineR27.

Thanks for the details provided, and every step tried on your own. Because the brightness setting seems to change by itself, may I know if you have set a Sleep Mode schedule on your Charge 3? Let me explain that the Sleep Mode will set the screen's brightness to dim when it's turned on. This setting will also turn on automatically during certain hours if you set a sleep mode schedule. To check this, let me recommend this help article.

If by any chance the issue persists, try the steps from my previous post in order to perform a regular restart, as well as the long restart to see how it goes.

[CatherineR27]

Thanks for the info.  Looks like my sleep schedule was on ... have turned off, will see what happens 😉

[AndiB10]

I hold down the L side “button” and it resets, vibrates as you said, turns off, turns on and gives a smile as its fully charged, then nothing happens as I continue to hold the left button. No progress bar with short vibrations occur 

[LizzyFitbit]

Hi there, @CatherineR27. @AndiB10 Welcome on board.

@CatherineR27 You're welcome. Thanks to you for reviewing the suggestions from my post and I'm glad it worked for you. I hope you can keep crushing your goals! 😊

@AndiB10 Thanks for letting us know about your Charge 3, as well as the steps tried on your own. I'm sorry the screen on your tracker isn't working correctly. Because the steps suggested in this thread didn't help, I'd recommend contacting our Support team. They have specialized tools that will allow them to evaluate your options and bring you back on track. Please click here to get connected with them via chat or phone.

[quokka]

Can't tell what is going on as cannot see the screen as it stays black 🤷‍:female_sign:🤦‍:female_sign:

[LizzyFitbit]

Welcome to the Community, @quokka.

Thanks for letting me know about your Charge 3. I'm sorry the screen is black and just to confirm, have you tried the steps suggested in my previous post? If you have but the issue persists, I'd suggest contacting our Support team so they can see what can be done to help you with this matter. They're available via chat and phone, just click here to get connected with them.