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Charge 3 screen lines and won’t hold charge

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‎11-12-2020 09:42 - last edited on ‎11-12-2020 12:58 by Fitbit Moderator

‎11-12-2020 09:42 - last edited on ‎11-12-2020 12:58 by Fitbit Moderator

my Charge 3 has both vertical & horizontal black lines through screen and it will not hold a charge. I have reset it several times, resinked it & cleaned the “connectors” with no change. It is 2years old... could this be the end? 

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‎11-12-2020 10:06 - last edited on ‎12-10-2024 08:05 by Fitbit Moderator

‎11-12-2020 10:06 - last edited on ‎12-10-2024 08:05 by Fitbit Moderator

@wecka Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Charge 3 screen showing lines and not holding a charge. Also thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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