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Charge 3 screen no longer turning on

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Since my problem is a blank screen on the fitbit watch, I have no way to see if anything has changed. I have tried to restart and I do feel a vibration, but no screen. It's working, b/c I can see it on the app. Help!!!

 

Moderator Edit: Clarified subject and updated label

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@SarahMood Welcome to the Community.

 

I've moved your post to the Charge 3 board since you seem to have a question. I appreciate every step tried prior to posting and I'm sorry you continue having this experience with your tracker. I went ahead to review your details and I noticed you already have a case created with our Support team. They'll continue helping you with this matter, so please keep an open communication with them.

 

Hope this helps.

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I had a charge 3 died after a few months, replaced. Strap broke, replaced. strap broke, replaced. Started vibrating continually until battery dead. Restarted reset whatever. Came back to life, a few weeks later. Dead. Blank. Nothing. Out of warranty bought one with screen fault cheap to get going, screen failed completely, then strap broke.

Save yourself the pain and do what I am doing, throw it in the bin.

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Hi there, @SunsetRunner.

 

Thanks for letting me know about your Charge 3 and for your efforts while contacting our Support team. I understand where you're coming from and I'm sorry that you've gone through this experience. We're constantly working to improve our devices, and the input we receive from our member is a big part of the process. Your feedback is truly appreciated and please know it won't go unnoticed.

 

If you want to receive more details about your case, my best advice is to either reply back to the email sent by our Support team, or contact them directly one more time. You can click here to get connected with them via chat or phone.

 

See you around.

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I'm having the dame issue.  The screen on my Charge 3 is very faint and doesn't come on at all unless I press the start up button. I've tried restarting but nothing works. No problems syncing or otherwise. 

 

 

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Hi there, @Keyjeb.

Thanks for letting us know about your Charge 3, and the steps tried on your own. I'm sorry you're having this inconvenience and to make sure all the possible steps have been exhausted, may I know if you've also tried adjusting the screen brightness and making sure the Sleep Mode is turned off? To do this, I'd suggest reviewing this help article. If you have, I'd recommend performing a long restart to refresh its performing:

  1. Plug your device back into the charging cable and hold the button down for 15 seconds.
  2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  3. The device turns off.
  4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  5. Remove the device from the charging cable. The device shuts down.
  6. Important: Plug the device into the charging cable again.
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