Charge 3 - screen not turning on

[SlinkyJen]

Fitbit Charge 3 - not used for some time. Charged it up. Charged ok. Screen won't come on. No longer have instructions. Can't afford to upgrade yet. How do i get screen working again please? - Is it worth trying? Should i just get a new smart watch?

Thanks in advance

Jen.

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @SlinkyJen! Welcome to the Fitbit Community! It's great to see you here!

Thank you for letting us know that your Charge 3 doesn't turn on after not being used for some time and after being charged.

I suggest you to try this:

• Sync your Fitbit with the Fitbit app.
• Restart your Charge 3: 
  • Connect the tracker to the charging cable and press and hold the button for 8 seconds.
  • If the display still doesn't turn on:
    • Connect the device to the charging cable.
    • Press and hold the button for 15 seconds while the device is connected to the charging cable.
    • The device turns on and shows a battery symbol. Two vibrations occur: first a short one, then a medium one.
    • The device turns off.
    • The tracker turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: There will be a total of 7 short vibrations.
    • Remove the device from the charging cable. The device will shut down.
    • Reconnect the device to the charging cable.
• Change the clock face. 
• Sync your device with the Fitbit app again. 

[SlinkyJen]

Hiya

Thank you so much for replying and so quickly too. I appreciate that.

I was a bit slow replying. Apologies for that, I couldn't try it until today.

Although, I have tried this in the past and it wouldn't work, they had to send me a replacement face.

So, I tried again, and sadly it hasn't worked yet again.

It must be synced to my phone somehow, as I do get messages at night to go to bed, even though I'm not wearing it, so it isn't tracking steps etc.

I certainly won't be asking for another replacement face.

I'm thinking maybe I should just update to a Samsung watch to sync with my phone.

It stresses me out too much trying this every time, when it never works.

Thank you so much for your help though.