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Charge 3 screen off after restart

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My screen was too dim to read so I restarted my device and now it appears as though the fitbit has died!

I've only had it for a year 😔

 

 

Moderator edit: subject for clarity 

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Welcome to the Fitbit Community, @Chriscraft.

 

I am sorry to hear your Charge 3 tracker won't turn on after restart. Thank you for your efforts and the additional details. I understand how you are feeling and I am here to help. I recommend doing the following:

 

1. The complete troubleshooting instructions from this help article: Why isn't my Fitbit device's battery charging?

2. Change a clock face: How do I change the clock face on my Fitbit device?

3. Long restart:  

  • Connect the device to the charging cable.
  • While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
  • The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
  • The device turns off.
  • The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
  • Remove the device from the charging cable. The device shuts down.
  • Important: Plug the device into the charging cable again.

Keep me posted on the outcome.

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