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Charge 3 screen showed a black screen and it's hard to read

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‎10-30-2020 13:13 - last edited on ‎10-31-2020 06:03 by Fitbit Moderator

‎10-30-2020 13:13 - last edited on ‎10-31-2020 06:03 by Fitbit Moderator

My screen started with a black line across the top.  Now it has gone very dim and i can't see anything. I have tried restarting and sending down a new clock face but nothing works.

 

 

Moderator edit: updated subject for clarity

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5 REPLIES 5

‎10-31-2020 06:02

‎10-31-2020 06:02

Hi @Anno55, it's great to see you in our Fitbit Community. I'd like to follow up and help you with your Charge 3 since the screen is dim and showed a black line across. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I'd like you t try a long restart. To do so on your device, follow the steps below:

 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again and see if the screen issues get fixed.

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎11-03-2020 01:58

In response to JuanJoFitbit

‎11-03-2020 01:58

Hi thanks for replying i tried this twice and the screen i still unreadeable any other advice?

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‎11-03-2020 02:04

‎11-03-2020 02:04

I am actually having the same issue! I never noticed a black line but the brightness is horrible! I changed the setting to max. I noticed that there wasn't any change while going thru the levels. I restarted fitbit and no change. Disappointed.  Hoping it resolves itself. 

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‎11-03-2020 02:11

In response to SSrainey

‎11-03-2020 02:11

I've tried everything and nothing seems to work . I am so disapointed i think i will return it to where i bought it.AnnSent from Samsung tablet.
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‎11-03-2020 03:55

In response to Anno55

‎11-03-2020 03:55

I don't blame you. I received mine as a gift last Christmas. Not sure
what's going on but I hope it can be resolved.

Stacy Rainey
Pink Zebra Independent Consultant
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