help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 screen shows grey with lines

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2020 23:11 - last edited on ‎10-03-2020 06:47 by Fitbit Moderator

‎10-01-2020 23:11 - last edited on ‎10-03-2020 06:47 by Fitbit Moderator

Originally bought Charge 3, it stopped working withing a few months. Received a replacement which for a few weeks was displaying white screen with lines. Changed clock face, reset, no difference.

The screen is now so faint and almost dark cant read anything.

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-03-2020 06:47

‎10-03-2020 06:47

Hi @Chabudi, it's great to see you in our Fitbit Community! I'm sorry to hear that your Charge 3 showed grey lines and now it's hard to see the screen. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

I'll be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes