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Charge 3 screen shows white background

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‎11-06-2020 07:20 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

‎11-06-2020 07:20 - last edited on ‎11-12-2020 13:00 by Fitbit Moderator

My fitbit screen is showing white background. Not repaired by reset also

20201106_204932.jpg

 

 

Moderator Edit: Clarified subject

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‎11-06-2020 08:44 - edited ‎09-19-2023 05:41

‎11-06-2020 08:44 - edited ‎09-19-2023 05:41

Hi there @drshubha, it's nice to see you around the Community Forums. I'm sorry to see that your Charge 3's screen has developed a white background, I understand where your concern is coming from. Thanks for the photo attached in your post.

I appreciate you have already tried to troubleshoot this situation before reaching us. At this moment, I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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