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Charge 3 screen so dark it cannot be read at all

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‎03-06-2022 03:04

‎03-06-2022 03:04

My Charge 3 screen was getting dim but now it is so dark it is totally unreadable - even in total darkness.

 

I have tried all reset processes but nothing changes. I tried the online support process - what a joke! After 20 minutes no response to my query at all.

 

I have already had a Charge 3 change as the first screen went dim - now I have to spend money because a faulty product??

 

hopefully this will get some response from Fitbit

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23 REPLIES 23

‎03-24-2022 07:53

‎03-24-2022 07:53

Same issue with my 3. My 2 died after 16 months. Will not purchase another Fitbit. 

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‎01-06-2023 15:15 - edited ‎01-07-2023 07:38

‎01-06-2023 15:15 - edited ‎01-07-2023 07:38

Hello community admins - @WilsonFitbit@MarreFitbit @MatthewFitbit @AndreaFitbit - Could you please share this thread with the product development team and then post their response about this failing technology? We have tried all the reboot and other suggestions in this forum to our absolute frustration. You have hundreds of customers posting about dimming/dark screens (imagine the hundreds, if not thousands, who do not post on forums) and not getting much response, besides non-working suggestions. Thank you!

 

 

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‎01-09-2023 16:36

‎01-09-2023 16:36

I have the same problem as everyone on here. I’ve had this for 3 years. I can read it on my phone app but cannot see anything at all on the Watch screen. I have gone through all the steps of troubleshooting. Looks like moving onto another brand.

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‎01-09-2023 17:30

In response to map57

‎01-09-2023 17:30

So frustrating. My Charge 3  dark and reset not working.

inferior product o would never tell anyone to buy Fitbit! 
this is the second one in 3 years that did same thing

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