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Charge 3 screen stopped turning on

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‎10-01-2020 20:41 - last edited on ‎10-04-2020 16:37 by

‎10-01-2020 20:41 - last edited on ‎10-04-2020 16:37 by

I have cleaned the charging pins, changed the clock face, tried turning off and on but nothing. Screen is completely unresponsive although the app is saying that is fully charged. No green light blinking on the back either. This is the second time my Fitbit has died just after the one year warranty. Think I will just go with an Apple watch and give up on Fitbit.

 

 

Moderator edit: updated subject for clarity

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‎10-03-2020 07:14

‎10-03-2020 07:14

Hi @lindaallen, it's great to see you in our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 stopped turning on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via social media and they'll send you an email in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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