Charge 3 screen stuck on 001

[TJ541]

My Fitbit started vibrating for no reason yesterday and is now stuck in diamond logo & 001.  I have tried all that is recommended and even twice got the smiley face but now screen just black and my phone can’t pick up the Fitbit.  Very annoying as this is my second in a year.  Why won’t they just last and work?  Any suggestions please?

[EdsonFitbit]

Welcome to the Fitbit Community @TJ541.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3's screen. Thank you for the information provided and for trying to resolve the issue before contacting us.

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

If you have any question, please let us know.

[Broncosmom0716]

I have been having the same issue as well...mine went really dark on Friday and then I was able to fix the screen to brighter but then Saturday I woke up and realized that it stopped working....it was vibrating like crazy and then went black....just today it started having the 001 and diamond shape appear on the screen....I have tried everything that has been mentioned....I have even uninstalled app and reinstalled it...no luck....I really love my fitbit and am soo use to wearing it....this is very frustrating.....can anyone help me!!!!???

[EdsonFitbit]

Welcome to the Fitbit Community @Broncosmom0716.

I regret to hear that you are having the same issue with your Fitbit Charge 3. Thank you for the time you spent trying to resolve the issue and for the information provided.

Before going any further, please confirm that you have performed a restart to your Tracker by following these steps.

Please let us know if you have any question.

[Broncosmom0716]

Yes I have restarted my fitbit charge 3 at least a handful of times and
still no luck.....now its not even holding a charge and still has a black
screen.....