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Charge 3 screen too dim and often blank

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‎11-12-2020 08:22 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-12-2020 08:22 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

I've seen a lot of posts on these issues, but I am wondering about best way to contact support? My Charge 3 has gotten so dim I can't even read it indoors (and often the left side doesn't light up at all). And it often goes completely blank. None of the resets or suggestions worked.

 

Will FitBit replace my Charge 3 with a new one? How do I talk to them about that? And if not, I'm going to have to buy a different watch.

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‎11-12-2020 09:56 - last edited on ‎12-10-2024 08:06 by Fitbit Moderator

‎11-12-2020 09:56 - last edited on ‎12-10-2024 08:06 by Fitbit Moderator

@tx96heather Welcome to the Community. 

Let me help you with your Charge 3 screen not working correctly and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email. They will review your tracker's warranty and provide options accordingly.

Let me know how it goes.

Alvaro | Community Moderator

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