Charge 3 screen too dim to read in

[SunsetRunner]

The screen on my Charge 3 is almost impossible to see in bright light (sunlight or bright indoor light) even when set to "normal."

It is fully charged and undamaged.

This has only been an issue for the last month or two, so assume it is either a hardware or software issue. The "normal" setting used to be significantly brighter and easier to see.

Is there a patch coming to make our screens brighter, or is this a tactic Fitbit is using to try and force people to upgrade to the Charge 4 if they want to actually be able to read their screens?

Moderator Edit: Clarified subject

[AlvaroFitbit]

@SunsetRunner Welcome to the Community. 

Sorry to hear that your Charge 3 screen is too dim. I suggest you check if the tracker isn't in the Sleep mode by long pressing the button. Additionally try restarting by following these instructions.

Let me know how it goes.

[SunsetRunner]

I have already done multiple restarts. The screen is still barely readable on "normal" mode. It is clear that either the device is damaged, or a software change has made the "normal" setting dimmer than it used to be.

With the number of people who have had the same issue, it seems more likely that it is software-related and it is puzzling why Fitbit has done nothing to address this with a patch.

[LinnLaure]

My FitBit seems to have put itself in sleep mode automatically. I wasn’t even aware of this mode before I started having the dim screen problem this morning. 

[SunsetRunner]

Sleep mode is not an issue for mine. It is too dim to read in bright light regardless of whether it is on Sleep or not.

It shouldn't be too hard to create a software patch that restores "normal" to its former level or creates a "bright" setting. But I think Fitbit would rather not fix it and hope we buy a newer model.

[LucreciaV]

Hi I have the same problem. I try to restart several times and doesn’t work. Any problem with the software? 

[AlvaroFitbit]

@LinnLaure @LucreciaV @SunsetRunner I hope you are doing fine.

@SunsetRunner @LucreciaV thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email.

@LinnLaure happy to hear that you were able to fix your issue following the suggestions in this thread.

Keep me posted.

[LucreciaV]

I wanted to thank everybody for your support and customer service! I'm very happy to be part of this family!!!

Have a wonderful holiday season and please keep fit and safe!

XX

[JuanJoFitbit]

Hi @LucreciaV, you are very welcome and we are happy to have you in our Fitbit family.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often and have a happy holiday season too! 😀