Charge 3 screen too dim

[747pilot]

My Charge 3 screen is excessively dim, even with a full charge.  I've tried restarting it with no result. It will occasionally come on bright but after a few seconds it's dim again and I can't get it back. This is indoors and is still difficult to read. Outside with any amount of sunlight, it's impossible to read.

Moderator edit: subject for clarity

[RutAnn-Par5]

Yes. However I can’t use it as I can’t see anything. So useless for telling the time or recording any form of exercise. Not fit for purpose!

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[Crichton58]

I saved mine but got the Apple Watch. I love it so far. Still learning the features on it. Kept my Charge 3 in case they decide to step it up and take responsibility for their ways...

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[Janedoe8888]

For months my Fitbit has been too dim to read. At first I thought it was because I wear prescription polarized sunglasses often or that my regular glasses needed a stronger prescription or that I needed to adjust the brightness settings. After finally sitting down to troubleshoot it it was obvious the problem was with the watch itself.  I called support and after an hour on the phone thankfully I was able to get them to send me a replacement. Comparing my old Charge 3 to the new one I am shocked at the difference in screen brightness. I can’t believe Fitbit is not recalling and replacing everyone’s watch that has this issue. Clearly this is impacting many many users. https://imgur.com/cDqqetU 

note: new watch looks bigger because it has the band. When they sent a replacement it was just the watch itself. 

[RutAnn-Par5]

Has your new charge 3 been ok and you’ve had no further problems??

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[Kevinwlewis]

I cannot believe that Fitbit refuses make this right with all the people that it effects. I guess they have more customers than they need.

[Janedoe8888]

I’ve only had it for a few hours but I did update the firmware to the latest version and it’s 🤞still really bright. Seeing how bright the new one is I’m absolutely shocked at how dim/hard to see my Old one was. Even on the “dim” setting it’s still brighter than the old one. To get my replacement I was on the phone for an hour and escalated to a manager. Do not use the Chat support because if they give you an offer/coupon for a discount on a replacement then that closes your case and supposedly the phone reps can’t override. So definitely call instead. 

[BusterG]

Thanks for the advice, I had the same issue with Charge, which was
replaced. It is a shame that this product has a relatively short lifespan.
I do really like how it works, although it failed to track my sleep pattern
last night for the first time, I guess it may be on its way out all
together.
.

[PaulaM55]

No. It is two years old and they won’t replace it.

[PaulaM55]

So far it is okay. I hope it lasts more than two years!

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[TheGrumps]

Just out of curiosity, if the Charge 3 was released in October 2018, how is yours 2 years old?

[RutAnn-Par5]

Mine is only a year old

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[NFDL]

No resolution, just the typical "we are working on it lame excuse"

[NFDL]

Mine lasted 7 months before developing this problem. Guess what they said
warranty was ...... Six !

[chrisngrod]

Mine is toast also. 

Only way I knew it was working was because I could feel it vibrate. Can only read it inside when it is set to normal.

[ScottLoves]

Mine went from dim to know display and this is the second Charge3 I have had in less than one year. The first device froze within four months.  Replacement sent and lasted about 5 months screen developed lines and then went black this am. It is still tracking but I can’t set workout activity. It never picks up my workout activity after 10 minutes either, ever!  I am deeply disappointed in this product. For the cost it should not behave this way on two separate devices. What gives here?

[Janedoe8888]

It’s my understanding if they replace your Fitbit under warranty, the replacement is also under warranty. You should definitely call the support number to complain!

[Crichton58]

I called the Support line 2x and all they said is they can’t replace it due to the on going problem. And second, I just need to wait for the fix. Now it’s out of warranty and I guess it doesn’t matter that it stopped working over three months ago. My loss apparently. Love my new Apple Watch though. ♥️

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[ScottLoves]

Thank you. I am working with Support. The instructions they sent did not work. I will continue to advise as I progress through the process.
Scott

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[Crichton58]

Don’t expect much Scott! They’re basically useless...

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[ScottLoves]

I am curious what device you would switch to. I have started researching and I find myself considering the Apple Watch, but I’m really open to something new or innovative that might not yet have broken through. Thoughts?

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