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Charge 3 screen turned white and is flashing

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‎10-23-2020 15:02 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

‎10-23-2020 15:02 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

Hi, hopefully someone can help. My mum charged her fitbit overnight (no bumps or drops) and in the morning the screen was white with glitchy veritcal lines on the front. Tried resetting, to no avail. It's still relatively new, as I got it for her for Mother's Day ( in May).

Wondering what I could to fix the problem? She's quite upset

 

Moderator Edit: Clarified subject

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‎10-24-2020 04:21 - edited ‎09-25-2023 05:28

‎10-24-2020 04:21 - edited ‎09-25-2023 05:28

Hi there @annkle, welcome to the Community Forums. I'm sorry to hear that your mom's Fitbit device screen has gone white with vertical lines. I understand how your mom must be feeling. Thanks for the details provided in your post and for already trying to fix the screen. 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

I've moved your post to Charge 3 for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-24-2020 04:21 - edited ‎09-25-2023 05:28

‎10-24-2020 04:21 - edited ‎09-25-2023 05:28

Hi there @annkle, welcome to the Community Forums. I'm sorry to hear that your mom's Fitbit device screen has gone white with vertical lines. I understand how your mom must be feeling. Thanks for the details provided in your post and for already trying to fix the screen. 

When a tracker suffers damage while under warranty, you can contact Customer Support. Discounts and replacements depend on tracker model and other factors.

I've moved your post to Charge 3 for organization purposes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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