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Charge 3 screen turns on even with 'Screen Wake' off

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‎01-07-2020 20:01 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

‎01-07-2020 20:01 - last edited on ‎09-27-2020 19:53 by Fitbit Moderator

Screen wakes, even with 'Screen Wake' off. I'm puzzled as to why this happens. It disturbs me and my spouse at night, and I would appreciate input on how to solve this.

Thanks

 

 

Moderator edit: subject for clarity

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‎01-08-2020 03:06

‎01-08-2020 03:06

Welcome to the Forums, @serg77.

 

If your tracker is turning on randomly, I recommend restarting the unit by following the instructions in the help article: How do I restart my Fitbit device?.

 

Let me know how it goes. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎01-11-2020 19:17

In response to AlejandraFitbit

‎01-11-2020 19:17

The reboot solved the random issue thus far.  

Thank you

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