Charge 3 screen unreadable and faded on the edges

[ledonster]

I have always been a fan of fitbit and owned a charge and charge 2 before upgrading to the charge 3 in december 2018. My screen has become so dim that it is unreadable and I have noticed that the edges of the display (left and right hand side) are so dim that its almost like there are no pixels working there.  I really do not want to have to buy a 4th device in 5 years. My charge 1 had to be replaced with issues. 

[WilsonFitbit]

Hello @ledonster, welcome to the community forums! Thank you for the information!

For tips about screen inconveniences, I suggest you to follow this thread. Here you will find tips about how to restart it and if that doesn't work, the best way to get help is to contact our Support Team. 

Hope this helps! 

[ledonster]

I am so disappointed with fitbit. 4 devices in 5 years. Why is the build
quality so poor when you can purchase a full colour amoled display version
from xiaomi or huawei for a fraction of the cost?

Fitbit support have quoted me the typical line about checking warranty
status. Its out of warranty. I know this already. Even with a 50% discount,
a new tracker from fitbit will still cost twice as much as my 6 year old
daughter's awesome huawei honor band 5!!

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[WilsonFitbit]

@ledonster, I'm very sorry for the experience!

I received information from the Support Team and they mentioned that you reached out to them and they have provided assistance. Since you have received assistance from them, I suggest you to update your case if you need further assistance. 

On a side note, thanks for taking the time to provide your feedback! Definitely, it helps a lot to improve our services and products. In addition, our team is always working to enhance your experience and your feedback is a big part of that process.

See you around.