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Charge 3 screen very faded and shows horizontal lines

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‎11-09-2020 10:44 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-09-2020 10:44 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

Hi, I’ve noticed over the last few weeks my charge 3 screen seems very dim and difficult to see. It starts bright then quickly goes very dim. I have also noticed some black lines going horizontally across the screen up the top and half way down. I have restarted the device a few times and it has made no difference. I am really struggling to see the screen. Please any suggestions would be welcome.

 

 

Moderator Edit: Clarified subject

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‎11-09-2020 10:54

‎11-09-2020 10:54

I have the horizontal lines issue as well. I can't see the time.

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‎11-10-2020 09:09 - last edited on ‎12-10-2024 10:17 by Fitbit Moderator

In response to mcscott45

‎11-10-2020 09:09 - last edited on ‎12-10-2024 10:17 by Fitbit Moderator

@EPhillips @mcscott45 It's nice to have you on board!

Let me help you with your Charge 3 screen being dim and showing lines. @EPhillips thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you via email. @mcscott45 I suggest you make sure that your tracker isn't in the Sleep mode or Do not Disturb mode by long pressing the button. Also restart your tracker by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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