Charge 3 screen wake won’t turn on

[chrissymc81]

Hi I have tried pressing on my Fitbit to turn the screen wake on but it won’t let me click it 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @chrissymc81.

I am sorry to hear you can't turn on the screen wake option on your Charge 3. Thanks for trying to resolve this and I am here to help. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Try to turn on the screen wake: Press and hold the button and swipe up, then tap Screen Wake. 

For more information, see How do I see the time on my Fitbit device?

Let me know how it goes, I'll be around. 

[doohicke]

I have reset my device and still cannot get my screen wake to work, it is greyed out on my screen and does not respond.

[LiliyaFitbit]

Welcome to the Fitbit Community, @doohicke.

I am sorry to hear restarting your tracker didn't help you resolve the issue with the screen wake. I appreciate your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.

[Jessicaanne912]

Was there a solution? I have reset as well and the problem still persists 

[WilsonFitbit]

Hello @Jessicaanne912, welcome to the community forums! Thank you for the troubleshooting steps you've followed prior to posting! 

If the inconvenience has persisted, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. Make sure to explain the situation and the troubleshooting steps you've followed, so our team can help you from there. 

[Betrain]

Same issue here. What’s the resolution? It’s grayed out and won’t turn on

[acohen38]

I am having the same issues. And I have tried all the steps. The screen does not come on. If I place it on the charger it comes on, as soon as I take it off it goes grey. 

[WilsonFitbit]

Hello @Betrain, @acohen38. Welcome to the community forums. 

@Betrain, @acohen38 Thank you for the detailed information and for the steps you've tried prior to posting. It seems that you have followed the recommended tips in this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

[OGUser1]

Make sure your DND (do not disturb setting is off). On my charge 4 it is above the screen wake setting.

[AndreaFitbit]

Welcome to the Fitbit Community, @OGUser1. Thank you for sharing your amazing advise.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Keep on visiting the forums. 

[RachelGomez1619]

Here are some easy troubleshooting steps to try on your Fitbit device. Try each troubleshooting step in the order presented here.

Clean the Fitbit. If your Fitbit has been in storage for a while or subjected to a lot of dust, dirt, or grime, the charging contacts on the underside of the device might be too dirty to charge, preventing the device from turning on. Make sure to clean the Fitbit's charging contacts as well as the pins on the charging cable.

Cleaning the Fitbit's band may not help the device charge, but it will keep it looking like new.

Fully charge the Fitbit. Charge the Fitbit for a minimum of three hours before using it. Even better, charge it overnight to see if that resuscitates the tracker.

Make sure the Fitbit charges correctly. Your Fitbit might not be getting enough power to charge its battery. Plug the Fitbit's charger into an AC wall adapter and ensure the computer stays awake for several hours while the Fitbit charges.

Restart the Fitbit. Like any piece of tech that misbehaves, restarting your Fitbit might clear up any glitches and get the device back up and running.

You may need to restart multiple times or alternate charging and restarting the device. Fitbit might need a restart to get to a point where it can accept a charge, but it might not yet be recovered enough to turn on.

Perform a factory reset of the Fitbit. If you restart and charge your Fitbit three times and it doesn't respond, reset the Fitbit back to its like-new factory conditions.

Contact Fitbit customer support. If these troubleshooting steps don't work, there may be a hardware problem with your Fitbit. Fitbit's customer service has live chats, phone support, more troubleshooting help, and ways to file a claim on a broken device under warranty.

This may help you,

Rachel Gomez