Charge 3 screen went black and is unpaired

[Puzzledhere]

It seems that it is a common issue but I have not seen a solution given by Fitbit yet.

Thanks for helping.

Moderator edit: subject for clarity 

[DazUK]

Mine too!

[DazUK]

I contacted customer support, they gave me a long list of things to try and none worked. I now cannot connect my Fitbit charge 3 past the pin screen on the app when trying to pair. Not happy.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Puzzledhere @DazUK.

@Puzzledhere I appreciate your participation in the Forums and sharing that your Charge 3 is unpaired and the screen went black. I understand your concern and I am glad to assist you. I recommend doing the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

If you can see your device's screen please follow the steps to set up the tracker to your Fitbit account at How do I set up a replacement device or add a second device to my account?

@DazUK I am sorry to hear you're experiencing the same issue. I understand how you are feeling and thank you for contacting our Support team. I know they will be glad to help you out and provide a solution, please keep working with them. 

Let me know how it goes. 

[Puzzledhere]

I tried this solution before posting but it simply did not work. The screen remains black after a long restart, hence both battery icon and progress bar are not visible.

[LiliyaFitbit]

Thank you for your reply, @Puzzledhere.

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.