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Charge 3 screen went black and it won't turn on

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‎10-07-2020 19:02 - last edited on ‎10-08-2020 05:06 by Fitbit Moderator

‎10-07-2020 19:02 - last edited on ‎10-08-2020 05:06 by Fitbit Moderator

Hi there!

My Fitbit is currently a black screen with response to vibrations. I have read many of the other posts and attempted full resets with no response. I then read someone suggested unpairing my device and connecting again but required me to read the numbers on the screen! (Which I cant see cause the screen has nothing on it). I have own this Fitbit for less than a year and have taken good care of it so this seems very strange. Help?

 

 

Moderator edit: updated subject for clarity

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‎10-08-2020 05:06

‎10-08-2020 05:06

Hi @olivia-coates, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 became black and it won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat and you will be contacted via email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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