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Charge 3 screen went black

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‎05-28-2020 23:56 - last edited on ‎09-16-2020 19:33 by

‎05-28-2020 23:56 - last edited on ‎09-16-2020 19:33 by

Hello, I have a charge 3 that the screen has went black. I have tried the restart as well as the clock change fix but neither has worked. I tried to contact customer service but it seems that Twitter is the only way to message them. I need to find a fix or find out how to sent it back for a replacement please.

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‎06-10-2020 19:50

‎06-10-2020 19:50

Welcome to the Fitbit Community @Klooschen.

 

I'm sorry to hear that you are having difficulties with the display of your Fitbit Charge 3. Thank you for trying different troubleshooting steps before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide assistance as soon as possible. Thank you for your patience.

 

If you have any question, please let us know.

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