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Charge 3 screen went black

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‎06-16-2020 15:02 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

‎06-16-2020 15:02 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

 My children gave me my Charge 3 as a gift. I  have tried every trouble shooting idea  for my charge 3. When I tried to change the clock face , my firbit was not paired with my phone. I tried to set it back up but it asked me for a 4 digit code but my screen is black so I could not get the code it asked for. 

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‎07-01-2020 13:39

‎07-01-2020 13:39

Welcome to the Fitbit Community @Mcann1971.

 

I'm sorry to hear that you are having difficulties with the display of your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

 

To evaluate this situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed.

 

If you have any question, please let us know.

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