Charge 3 screen went black

[Justdavejh]

About 2 weeks ago my display started fading and then went black. It would still track and sync as normal. I tried all the advised restart procedures with no success. Several days later it stopped tracking and would not sync. When plugged into the charger, if I pressed the button it would vibrate constantly until I released button. Now it does nothing. Any advice would be appreciated.

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Justdavejh. Welcome to the community forums! 

Thank you for the detailed information and for your help in trying to resolve this matter. It seems that you have followed the recommended tips in this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

[Justdavejh]

Thanks Wilson. I’ll reach out to the support

[WilsonFitbit]

@Justdavejh Thank you for your help. 

I hope the inconvenience gets resolved and that you can get back on track soon. 

See you around.