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Charge 3 screen went black

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‎08-02-2022 11:50

‎08-02-2022 11:50

So my charge 3 screen went black and when I put it on the charger and hit the side button it will just vibrate. It won’t reset or connect to my app. Any help at all?

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‎08-03-2022 07:13

‎08-03-2022 07:13

My charge 3 has done the same. Just managed to get a faint smiley face bit then nothing! No time or any counting of steps are showing. I just don't know what to do next. Btw I am 80 years of age since the middle of July! 

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‎08-06-2022 09:17

In response to Minitonka

‎08-06-2022 09:17

Thanks for getting back to us @Edward.A, @Minitonka. I'm sorry to hear your Charge 3 screen went black. 

 

@Edward.A, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

@Minitonka, happy belated birthday! Please confirm that you have tried changing your Charge 3 clock face and  the long restart. After trying the restart. 

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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‎11-15-2022 01:18

‎11-15-2022 01:18

To reboot, first put the device on charging, and then press and hold the button on the left of the screen for about 8 seconds. The device is ready for use when you see a smiley icon and the tracker vibrates. Another workaround to fix the black screen issue is to change the clock face in the Fitbit app

 

Regards,

Will

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