09-14-2022 09:00 - last edited on 09-21-2022 07:07 by AndreaFitbit
09-14-2022 09:00 - last edited on 09-21-2022 07:07 by AndreaFitbit
Screen went black. I tired all suggestions I found on here. No change. It will track and still vibrates, but no matter what I do I can't get the screen back.
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
09-21-2022 07:31 - last edited on 03-31-2024 11:02 by MarreFitbit
09-21-2022 07:31 - last edited on 03-31-2024 11:02 by MarreFitbit
Thanks for getting back to us and for confirming that you have followed advised troubleshooting steps @Traceypend.
I went ahead and created a case on your behalf and a customer support representative will contact you soon.
Keep on visiting the forums.
09-21-2022 07:12 - last edited on 03-31-2024 11:03 by MarreFitbit
09-21-2022 07:12 - last edited on 03-31-2024 11:03 by MarreFitbit
Welcome to the Fitbit Community, @Traceypend. Thank you for letting us know that you have tried all the suggestions to remove the black screen on your Charge 3.
Please confirm that you have tried changing your Charge 3 clock face and the long restart. After trying the restart.
09-21-2022 07:17
09-21-2022 07:17
09-21-2022 07:31 - last edited on 03-31-2024 11:02 by MarreFitbit
09-21-2022 07:31 - last edited on 03-31-2024 11:02 by MarreFitbit
Thanks for getting back to us and for confirming that you have followed advised troubleshooting steps @Traceypend.
I went ahead and created a case on your behalf and a customer support representative will contact you soon.
Keep on visiting the forums.
10-20-2022 00:53
10-20-2022 00:53
Plug the device into the charging cable. While the device is plugged into the charging cable, hold the button down for 15 seconds. Remove your finger from button.
Regards,
Will
11-26-2022 09:45
11-26-2022 09:45
Same here, repeated the proccess of rebooting multiple times, connected in different USB, change time display on the app, quite a few hours spent trying to bring this back to life...result the same BLACK
11-26-2022 12:54 - last edited on 03-31-2024 11:01 by MarreFitbit
11-26-2022 12:54 - last edited on 03-31-2024 11:01 by MarreFitbit
Welcome to the Fitbit Community, @AstralPro. Thank you for mentioning the steps you have followed in order to light your Charge 3 display.
Please confirm that you have tried the long restart.