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Charge 3 screen went blank and battery isn't properly charging

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‎04-23-2020 17:40 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

‎04-23-2020 17:40 - last edited on ‎09-17-2020 12:03 by Fitbit Moderator

My Fitbit (charge 3) had a white line across the screen, when I went to charge it, the screen went blank, also got very hot while charging. Not responding to taps or swipes.  Help! 

 

 

Moderador edit: updated subject for clarity

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‎05-09-2020 04:50 - edited ‎10-01-2023 05:47

‎05-09-2020 04:50 - edited ‎10-01-2023 05:47

Hi @Shebaqueen2, welcome to the Community Forums. We apologize for the late response. 

I'm sorry to hear about your Charge 3's recent behavior. Thanks for the details provided, I'm here to help you.

Since your tracker's behavior seems odd, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

Maria | Community Moderator, Fitbit


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