Charge 3 screen went blank and it got hot

[louie734]

My charge 3, purchased brand new in May 2019, died after a swim today. After completing my exercise it began intermittently buzzing with a blank screen. Placed on the charger and it completed a charge but the unit became very hot and before able to complete a reset the screen went to black and will not respond at all. If I put it on a charger it becomes very hot and nothing illuminates on the screen even after 30 minutes. Touching the button while on the charger is a dicey proposition, 15 seconds of attempting to press the button only makes your finger uncomfortably hot and the charge doesn't respond.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @louie734, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 went blank and it won't turn on or take a charge. I appreciate the time spent trying to get this issue resolved before contacting our forums.

Since you mentioned that your tracker gets hot when you put it on the charger, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

I'll be around if any question arises.