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Charge 3 screen went blank and it won't turn on

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‎12-04-2020 02:47 - last edited on ‎12-05-2020 04:04 by Fitbit Moderator

‎12-04-2020 02:47 - last edited on ‎12-05-2020 04:04 by Fitbit Moderator

Purchased on Sept 27th 2020.  Blank out in just 2 months.  Reset multiple times per the instructions. Cant do factory reset as cant see anything on screen.  Really bad experience just in 2 months of purchase.

 

 

Moderator edit: updated subject for clarity

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‎12-05-2020 04:03

‎12-05-2020 04:03

Hi @kvpawar721, welcome to our Fitbit Community. I'm sorry to hear that the screen of your Charge 3 is blank and it won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they will reply to your email soon in order to follow up and assist you accordingly. Please keep an eye on your email account.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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