Charge 3 screen went blank and no green lights flashing on the back

[Amma123]

The subject  pretty much says it all     The screen went black and then when I followed all the other directions I got a white line on it and now nothing     I am not even able to turn it back on the green lights in the back are not on now what do I do

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Welcome on board @Amma123, it's great to have a new member around! Thanks for following all the directions provided in the Community Forums. Nice way to go! 

I'd suggest to restart Charge 3 using the 15-second method: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

If the above steps don't work and your Charge 3 is still vibrating or syncing (check this on the Fitbit app), I'd recommend changing the clock face to a different one. Steps can be found at How do I change the clock face on my Fitbit device?

Give this a go and let me know how it goes, I'll be around.

[bonbon1472003]

Hi

I googled my problem and came upon this thread. Nothing happen when it is plugged in and no response from holding button down. Help

[bonbon1472003]

The other thing I forgot to sat is the Fitbit is getting hot when plugged into charger

[MarreFitbit]

Hello there @bonbon1472003. Thanks for jumping in here and following the tips and recommendations I've suggested. 

Since this sounds a bit more serious, I've created a support case on your behalf - you should soon receive an email from Customer Support at the email you used to register with the Community forums. If you have any questions, don't hesitate to let me know. 

[Sonarman]

I am having the exact same problem.  I've connected the fitbit to my laptop via the usb cable and pressed the button on the side of the fitbit for 15 seconds...the device vibrates 7 times and a white line builds across the screen...then a smiley face comes on and then the screen goes dark.  I removed the fitbit from the charging cable and tried tapping the screen twice.  Nothing happens.  Please help.  I've tried every single recommendation on this thread.

[MarreFitbit]

Hello there @Sonarman, it's nice to see you around the Community Forums. Thanks for troubleshooting your Charge 3 prior to posting here. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

Let me know if you have any questions present. 

[SunsetRunner]

I am having the same problem on my second Charge 3 device.

Connected the device to the power cable

Pushed button until the 7 step vibration with white bar loading ended

Reconnected device and got the smiley face

Device went back to black

When I push the button, the device vibrates. When I hold the button, after a second another vibration occurs.

Yesterday, the device all of a sudden started to vibrate every other second and stopped only after pushing the button.

Tried resetting it again. No result. Kept it on the charger until today. Pushed the button again today and it kept vibrating for a couple of seconds.

The app doesn't find the device and won't sync. The change of clock face is therefor not possible.

Noticed that the lights on the back are off.

Checked different chargers and connected to adapter and to computer. Double checked with other device to see if it would charge or connect.

[SunsetRunner]

Reset - 7 Steps

Smiley after reconnect

[MarreFitbit]

Hello there @SunsetRunner, thanks for stopping. I appreciate you've taken the time to troubleshoot your Charge 3's display and for attaching those photos. 

I've created a case to get you in contact with our Support team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 

I'll be around if you need further assistance.

[SunsetRunner]

Thanks @MarreFitbit - The support team has been in touch. Shipped back the faulty device for a replacement.

[MarreFitbit]

Great news @SunsetRunner! 😉

Don't forget that your can set up your new Charge 3 on your currently Fitbit account without losing any previous data by following the steps below:

1. Tap the Today tab and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[SunsetRunner]

The exchange device has arrived. I have updated everything and it seems to work just fine.

FYI: the administrative side of the exchange could be improved slightly. It took a little longer because of a mix-up in the address. But I am happy to have received the replacement.

[Vbushea]

This is exactly my problem as well. I’ve done the same steps but nothing. No syncing, no lights on the back. 

[LynBrookes]

Exactly the same problem. none of the recommended fixes work.

[BritsR]

I have exactly same problem

Fitbit started vibrating 

Then screen went black

All lights on the back are off

Followed restart process - not working

Got white line followed by smiley face then back to black screen 

[Vbushea]

Fitbit confirmed mine was dead. They were offering a reduced cost for a replacement because mine is 2 years old. Husband argued the problem occured after the update and they replaced it no charge. Mine was perfectly fine until that update. I am currently setting the new one up and really hope this update its doing wont cause a problem.

[MadFastChicken]

This didn’t work I don’t know what to do

[Greenz473]

I am having this same issue on one of my Fitbit and I have no vibration 

[Emmyj23]

Hi,

I have exactly the same problem, my charge 3 is syncing and charging but just a black screen, when trying the reset options there is no line or smiley face, just remains black, I received it for my birthday last February?