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Charge 3 screen went blank for the second time

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‎02-07-2021 14:56 - last edited on ‎02-08-2021 02:32 by Fitbit Moderator

‎02-07-2021 14:56 - last edited on ‎02-08-2021 02:32 by Fitbit Moderator

So I'm on my third or fourth charge 3 now in a matter of 2 years. My screen wasn't responding to touch and since yesterday its blank. I tried a hard reboot and the first few times it would vibrate with the line, get a smiley face, then just be black. Well now it's freezing on that line,not even getting to the smiley face. So frustrating because I bought the extended warranty and had to use it just a few months ago and again am having issues with it.

 

 

Moderator Edit: Clarified subject

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‎02-08-2021 02:33

‎02-08-2021 02:33

Hi there @Theanie, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 3 as suggested here. I understand how frustrating this can be.

 

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


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