10-13-2018 16:21 - last edited on 11-17-2020 15:06 by MatthewFitbit
10-13-2018 16:21 - last edited on 11-17-2020 15:06 by MatthewFitbit
Got this yesterday and the screen is already black and won’t turn on. Very very disappointed, looks like it’s a common issue. I’d rethink getting this, a shame it’s so common for the anticipation of this...
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
10-08-2020 04:55
10-08-2020 04:55
Same for me, many resets and clock face changes, screen remains dark.
Software update was done in summer.
Seems the end of my fitbit story after 4 years and a broken charge 2 now also the charge3 is gone,.
04-28-2021 08:37 - last edited on 04-29-2021 04:46 by WilsonFitbit
04-28-2021 08:37 - last edited on 04-29-2021 04:46 by WilsonFitbit
I reached out to Fitbit about this issue and never received a response. I have tried restarting it many times and the face is still black. I loved my Fitbit, but I am moving on to a different company. This is my second watch that just stopped working.
I have the exact issue happening over and over again. I fix it and a week goes by and it is dark again. I share your frustration.
Moderator Edit: Merged posts
04-29-2021 04:52 - edited 04-29-2021 04:53
04-29-2021 04:52 - edited 04-29-2021 04:53
Hello everyone. @campdream Welcome to the community forums.
I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Since the inconvenience has persisted, I recommend contacting our Support Team for further assistance. Please note that you can contact them through chat or over the phone. Click here to get connected.
Make sure to explain the situation and the troubleshooting steps you've tried, this way they can assist you from there.
See you around.
06-12-2021 14:25
06-12-2021 14:25
This just started happening to me on an iPhone12 after an IOS update and I have tried all of the suggestions but still a blank screen. Any advice?
06-12-2021 14:31
06-12-2021 14:31
Same issue can't find any answer to fixing extremely disappointed
06-12-2021 14:45
06-12-2021 14:45
06-12-2021 14:47
06-12-2021 14:47
06-12-2021 14:55
06-12-2021 14:55
Yes, I tried those things - multiple times. That is what I meant in my post "I have tried all of the suggestions but still a blank screen.". Is there any other fix that those suggested in the forum so far? If not, has anyone had any luck contacting support directly? Thanks for any help.
06-12-2021 15:04
06-12-2021 15:04
06-12-2021 15:57
06-12-2021 15:57
OK, so, I blindly tried to see if I could get back the Auto setting for brightness. The reason I went to the Brightness setting at all is because I think my fitbit screen has been getting dimmer and dimmer and I cannot see it very well anymore. Every once in awhile it will get bright enough but most of the time no. So anyway, I must have hit the "Dim" switch because that is what causes it go to BLANK. That setting should NOT be called DIM - it should be called BLANK SCREEN, because that is what happens. Normal is too dime. AUTO is what I've used since the beginning so I luckily got back to that screen by chance and was able to get it back to AUTO. However, it displays but is way too dim. Do these screens die over time? This only started to happen a few days ago. It seems like AUTO has become "Normal" - which I can barely see and Normal has become DIM, which I cannot see at all. I can no longer see this device outdoors, period. Do I contact support? It is out of warranty. I don't want a charge 4 - they seem bigger and I don't want anything bigger, else I'd just get an Apple watch.
Now that I know hitting "DIM" caused it to go blank, I will stay away from that setting - however - I need it to go back to being as bright as it used to be just a few days ago on Auto. Has there been a recent firmware update that might have caused this?
06-12-2021 16:04
06-12-2021 16:04
PS - for that matter, it is hard to see even indoors now on "Brightness=AUTO".
06-14-2021 05:44
06-14-2021 05:44
Hello everyone. Thank you for your participation in the community forums.
I'm very sorry for this experience and thank you for taking the time to provide your feedback, and I also appreciate your help in following the suggested steps. I'd like to let you know that there hasn't been any recent firmware update, but if the inconvenience has persisted, my best recommendation is that you please reach out to our Support for further assistance.
Note that you can contact them through chat or over the phone and you can click here to get connected, but Phone wait times are longer than normal, so I recommend initiating a chat.
@gypsyjeeper Thank you very much for your input.
See you around.
06-14-2021 11:24
06-14-2021 11:24
Disappointed in no solutions so far
06-14-2021 12:55
06-14-2021 12:55
06-14-2021 13:44
06-14-2021 13:44
I have been resetting my charge 3, when it reboots, on a nearly daily basis for the past 3 weeks. I go to use any of the functions and it stops. Please can the software be sorted out as it has not always even worked as a watch!! Any suggestions as rebooting 3 times tonight is not acceptable.
06-14-2021 15:50
06-14-2021 15:50
Thanks Mollyben. I have realized that my screen has dimmed in general. It used to work really well. I have to be honest and say that the Charge 3 has never functioned as well as the ONE, the pocket version. I had one of those for a long time. I was finally able to get the setting back to AUTO. There is no Bright on mine. Only Auto, Normal and Dim. As I indicated in a previous post, Normal is now Dim and Auto is now Normal. So it is basically unusable because it is no longer bright enough. I ordered a Charge 4 as this one is out of warranty (I paid for the 2 years). If the Charge 4 has the same screen issue, then I will know it is a software issue in which case I will return it and reluctantly get something else. When this thing worked, it was great. I think the screen going dim after just over 2 years is not a great thing.
06-18-2021 06:07 - last edited on 01-02-2024 05:14 by MarreFitbit
06-18-2021 06:07 - last edited on 01-02-2024 05:14 by MarreFitbit
Hello everyone. Thank you for your participating in the community forums.
I'm very sorry for any inconvenience and thank you for the information, for your help in following some troubleshooting steps and for your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.
At this time, to those who haven't contacted our Support Team, I recommend reaching out to them for further assistance. Note that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. Click here to get connected.
On a side note, please note that replacement devices are provided for products that are within the warranty period. If your original Charge 3 is no longer under warranty a discount could be an available option but some conditions and requirements should be met. For more information about our warranty policy, I recommend visiting the following link: https://www.fitbit.com/global/us/legal/returns-and-warranty.
In addition, this thread is now closed and if you have any other inquiries or questions, please post them in a new thread.