Charge 3 screen went blank

[jake1888]

Got this yesterday and the screen is already black and won’t turn on. Very very disappointed, looks like it’s a common issue. I’d rethink getting this, a shame it’s so common for the anticipation of this... 

Moderator edit: updated subject for clarity

[gypsyjeeper]

Try changing the clock facefruition your phone app. Has worked for othersSent via the Samsung Galaxy S®6 active, an AT&T 4G LTE smartphone

[crzy4oranges]

Try resetting your clock face by going to your fitbit app on our phone. Make sure your fitbit charge 3 is connected to your computer or outlet. Once you choose a new clock face on the fitbit app, your fibit charge 3 will reset the clock face screen will b back to normal.

[JenInPA]

Thank you!!!
--






myesig.com

[Scorpio1121]

Working now after several resets.  Not happy with the Fitbit 3 charger.

[betsysnazz]

I read through this thread and still don't understand which button you can press when the fitibt is connected to the charging cable. The screen is black, and the Fitbit keeps vibrating, so I know it's working and it's not a battery issue (I charged it a couple days ago). What are the next steps I can take?

[Mook1014]

the button is in the side and I held it down once it was connected to the computer and it finally turned back on.

[gypsyjeeper]

It is the button you use to see your screen - how many steps you've taken, what time it is  etc.Hold it down for 8 seconds while connected to charger and see if happy face comes on. You can also try changing the clock face from the app on your phone. Some people have said that works to reset the screen. Sent via the Samsung Galaxy S®6 active, an AT&T 4G LTE smartphone

[MarreFitbit]

Hi @Joanna87! We sincerely apologize for the inconvenience this issue caused. We are glad that you are still within the Fitbit family with your new Versa. 

Hello @FitGeorgeII! If the screen is still blank on your Charge 3, I'd recommend trying to change the clock face to a different one. Let me know if that works!

Glad to hear it worked for you @Sandford77!

Welcome to the Fitbit Community @Looseleaf! We totally understand where your concern is coming from. Thanks for your efforts while troubleshooting this. We're glad to hear that our Support Team took care of the situation. 

Hello and welcome @FBH, @k8ekt, @Jentodd, @JJ203, @1Skydiver,  @Jesd34, @Scorpio1121, @Mook1014, @RLalik, @KarenMaree, @StateLawman, @crzy4oranges, @EvenagKE, @Tigger2257, @DCSylvia, @Jenniew, @Claire1965, @Pbix, @VAmma, @Corrivc, @Lindy04, @Pbix, and @melhuse! I'm glad to hear that your Charge 3 started working after following the steps provided in this thread.

Welcome to the Fitbit Community @Sarah2020 and @JenInPA! Thanks for trying to restart your Charge 3. Since the restart hasn't worked, I'd like to know if your device is still syncing or vibrating? If so, please try changing the clock face to a different one. Let's see if this does the trick for you. 

Hi there @Bortoto, it's nice to have a new member around! Is everything working fine with your Charge 3 after getting the smile face? 

Hey @Rowli! I'm glad to hear that the retailer replaced your Charge 3. 

Welcome on board @Calylily81, @betsysnazz, @Marchpugs, @Barbie20t, and @Heather67! Thanks for already restarting your Charge 3. If your tracker is till vibrating I recommend changing the clock face to a different one to see if this brings back the display. 

Hi @kroo! I'm glad to hear that our Support Team was able to help. 

Welcome to the Fitbit Community @victoriamm! Thank you for the thorough feedback for the Fitbit environment, customer service and devices. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

If you have any inconvenience with your new Charge 3, please feel free to contact our Support Team back. They will be more than glad to assist! 

Welcome to the Fitbit Community @Jwelch0521, @sthomsonacrt, and @Calylily81! If your Charge 3 won't restart, if the device is still syncing or vibrating I recommend changing the clock face to a different one to see if this works for you. Keep me posted!

Thanks for helping out @gypsyjeeper and @Popstug!

Welcome on board @Kentmum23! To perform a restart on your Charge 3, please follow the steps provided here.

Welcome to the Fitbit Community @camelotfarm! If your device is still syncing, I'd recommend changing the clock face to a different one. Let me know if this helps!

Welcome on board @Jo1959! Thanks so much for sharing what worked for you. I'm happy to hear you're back on track!

Hello @Cgishnock! Thank you for the thorough feedback for the Fitbit customer service and devices. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

If your Charge 3 is still having issues with the display, please feel free to reply back to your support case. Our Support Team will be more than glad to further assist.

I'll be around, keep me posted!

[Lnt16]

Suggested fix worked for me. 

[MarreFitbit]

Hey @Lnt16!  I'm so glad to hear the steps worked for you! Don't hesitate to ping me out if you need further assistance.

[leighp33]

This has not worked on mine. 10 hours now of a black screen, and multiple tries at restarting. It’s only 4 months old, so I’m not overly happy that it appears to not be working 😞 Seems like a very common problem with the charge 3. 

[RLalik]

Did you try changing the clock face in the App and then re-syncing?

[betsysnazz]

Aaaaah, thanks. I didn't realize that button was accessible when it's in
the charging cradle. Thanks, it worked!

[Scorpio1121]

It’s fixed please stop sending all theses emails.

[kroo]

It’s extremely difficult to do. If you have a pencil with an attached eraser that might help. I struggled to do it, and it usually took me about two minutes to get it. When someone with fatter fingers is around, I ask them to do it.

It’s a stupid set up. You can’t even push straight in (unless you have big/fat hands). You have to angle your finger tips up kind of under the charging piece.

Absolutely ridiculous that this is their “solution” to their watch crashing on a daily basis.

[carepccmg]

The instructions on the restart got my screen back from black to active.

Thanks for the advice.

[KahuPrime]

thank you Marre, my screen went blank but the info was transferring to my phone. The 8 second reset while connected to the charger did the trick. SSBTN

[tote1194]

my fitbit went black it had a charge this morning I tried the recommended

correct I plugged into the charger in the wall still black no recharge indication

what gives I've only had this thing for a couple of weeks?

[MarreFitbit]

Hi @leighp33! I've seen that you got in touch with our Support Team after your last post. I'm glad to hear they were able to help.  If you have any questions, please feel free to reply back to your support case, they will be more than glad to further assist. 

Hi there @betsysnazz, @KahuPrime, and @carepccmg! I'm happy to hear that the restart worked for you!

Hello @kroo! I totally understand where your concern is coming from. Thanks for the feedback provided. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

Thanks so much for your help and input @RLalik!

Welcome to the Community @tote1194! Thanks for trying to follow the tips provided along this thread. If the restart hasn't worked, I was wondering if your device is still vibrating or syncing? If so, try changing the clock face to a different one and see if this brings back the display. Let me know the outcome! 

[drdl]

not a good design if this happens again I may be forced to consider an alternate product