Charge 3 screen went blank

[jake1888]

Got this yesterday and the screen is already black and won’t turn on. Very very disappointed, looks like it’s a common issue. I’d rethink getting this, a shame it’s so common for the anticipation of this... 

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome on board @Live2travel! I'm sorry to hear to hear about the issues you've been having with your Charge 3. I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Hello there @Peds8045! Thanks for trying to restart your Charge 3. Since your device is still syncing, I'd recommend trying to change the clock face to a different one. This process is done through the Fitbit app, no worries about the blank screen to do this. Give this a go and let me know the outcome. 

Hello there @Rowli! I'm glad to hear the store where you bought it from replaced your Charge 3. 😉

I'll be around if you need assistance. 

[chyinpa]

I've used this 8 second reset (which is super inconvenient btw) at least 10 x's since I purchased the Charge 3, 5 months ago.  Eventually that "fix" no longer worked and I had to resort to changing the clock face to get the black screen to reset.  I got rid of the Versa because it fell short of expectations and got this charge 3 to replace it.  Also a fail as far as I'm concerned.  When working it's great, but having the screen go dead when it's fully charged, and having to perform all this CPR to this thing is ridiculous.  The only fitbit I had that I had ZERO problems with was the first generation one I had years ago.  Fix this nonsense.

[Pamline]

I got this fit bit because the first one also! I'm really angry-what to do now eh?



Sent from my Verizon, Samsung Galaxy smartphone

[drdl]

Hey, ya’ll – I am not a FitBit employee!
I just shared what works.

I agree – Charge is not reliable – needs to be fixed.

Download the latest update - mine has stabilized - no blank scree in 1 month.

Good luck

[Peds8045]

How do I download the latest update?

Best regards,

Peter Gough

[Silverfan0]

The update should show as a red arrow on you syn screen. Tap and let it download.

Get Outlook for Android

[MarreFitbit]

Welcome to the Fitbit Community @chyinpa and @Pamline! As mentioned above, if the restart you've performed did not work, but the devices are still syncing I'd recommend trying to change the clock face to a different one. This process is done through the Fitbit app, no worries about the blank screen to do this.

Thanks so much for helping out guys @Silverfan0 and @drdl! 🙂

Hey there @Peds8045! In order to update your Charge 3, I'd recommend taking a look at the help article: How do I update my Fitbit device? 

We'll be around if you need further assistance. Keep us in the loop! 

[Brijake]

We can’t download the update because it won’t sync unless the screen lights up

[Ftbitboy]

Been trying to download the update for days now - dozens of attempts - always fails 😞

[Hillsman89]

What should I do if neither of those things work? I've also tried the 15 second reset, multiple times, to no avail. It's still syncing and tracking steps, the screen just doesn't work.

[crzy4oranges]

I actually returned my fitbit charge 3 at Costco. I am hoping that fitbit
will come up with a very reliable smartwatch/fitness tracker for women. The
fitbit surge is great but too bulky for women's wrist.


Virus-free.
www.avast.com

<#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>

[MarreFitbit]

Welcome on board @Brijake  and @Hillsman89! I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Keep an eye on your inbox. 

Hello there @Ftbitboy! If you're still having difficulties when trying to update your Charge 3, I recommend taking a look at the help article: Why can't I update my Fitbit device?

Hi @crzy4oranges! I'm sorry to hear you go. Thank you for the thorough feedback for the Fitbit devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Please let me know if there's any questions present. 

[debelloyd]

I've had my Fitbit Charge 3 since late August. At about 5 months, it started to turn off the workout mid-workout on it's own. Now at 8 months, as of yesterday, the screen glitched and then turned blank. I have tried the firmware update, changing the clock face, and trying to reset it over a dozen times. Nothing has worked. 

[MarreFitbit]

Welcome on board @debelloyd! Thanks so for the steps you've performed in order to solve the issue about your Charge 3 blank screen. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here, however, the chat got disconnected. I'd recommend trying to get in touch with them once again so they can further assist you. 

In case you have any trouble reaching them out, let me know so I will be more than glad to create a support case on your behalf. 

Let me know if there's anything else I may do for you in the meantime.

[Hillsman89]

They sent my case to a specialist but I still haven't heard from them.

[MarreFitbit]

Hello there @Hillsman89, thanks for coming back! Your support case was forwarded to the specialist team as you were told during your chat. This can take a bit longer since they need to review some details.

Please let me know if by tomorrow you don't have any answer yet, I'll be more than glad to update your support case. 

Keep me in the loop.

[Suesan71]

Have the same problem soluton isn't working. Screen goes black after 10mins just vibration this has happened in the past but since update its constantly all day. Had enough of resetting it for it to go blank again have also changed the clock face

[MarreFitbit]

Welcome to the Community Forums @Suesan71! Thanks for taking the time to follow the recommendations provided. 

Since the issue persists, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Let me know if you have any questions present. 

[FitnHealthy1]

This has always worked for me to, but I think something happened with the firmware update. Then I left it on the charger for a few minutes and it felt like it was burning up!

[MarreFitbit]

Hello there @FitnHealthy1, it's nice to see you around here! I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates. 

Let me know if there's anything else I may do to assist you in the meantime.