Charge 3 screen went blank

[jake1888]

Got this yesterday and the screen is already black and won’t turn on. Very very disappointed, looks like it’s a common issue. I’d rethink getting this, a shame it’s so common for the anticipation of this... 

Moderator edit: updated subject for clarity

[Kyac]

I have tried resetting the Charge 3 and resetting the clock face, still have a blank screen.

First issue was with lines going through the screen and then it went total black.

It still tracks, but I never see the battery charging when plugging it in either.

Help!!!  MIght have to back to my HR device, never had these issues.  Very un-happy with this new Charge 3

[Pamline]

Screen is back on but won't syc



Sent from my Verizon, Samsung Galaxy smartphone

[vanvo]

Very useful hints. My device is back. Thanks.

[Kyac]

I have tried the reset and changed my Clock face about 20 times now.  Screen still black!!

[MarreFitbit]

Hello there @Kyac, thanks for coming back! I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please make sure to check your inbox for updates. 

Hey @Pamline, thanks for letting us know that your Charge 3's screen is back! If your device is not syncing, I'd recommend taking a look at the help article: Why won't my Fitbit device sync? 

Welcome to the Community Forums @vanvo! We are happy to hear that your Charge 3 is back. 

Please let us know if you have any questions present. 

[Kyac]

My screen never came back after trying the reset suggestions and changing the clock face.

I contacted support and they are shipping me a new one since mine is still under warranty.

[MarreFitbit]

Music to my ears @Kyac!  I'm glad to hear our Support Team is sending you a new Charge 3. 

Don't forget you can set up your new device to your currently Fitbit account without losing any previous data by following the steps below:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

I'll be around if you need anything else. Have a great day! 

[Mhammon]

Had it for a few months and it did this.  What a **ahem** but my fault for not getting an I-Watch. 

[Cris09]

I've tried the instructions above and can not see anything. Please help!

[FitnHealthy1]

Call customer service, they will take care of you.

[MarreFitbit]

Welcome to the Community Forums @Mhammon! I totally understand how are you feeling.

I'd recommend restarting your Charge 3. If the restart does not work, but your device is still syncing, I'd recommend trying to change the clock face to a different one. This process is done through the Fitbit app, no worries about the blank screen to do this. Give this a go and let me know the outcome. 

Welcome on board @Cris09! Thanks for following the tips and recommendations provided above.

I went ahead and created a case for you with our Support Team. Someone will reach out to you soon to offer their assistance. Please keep a lookout in your inbox to the email address associated with this account.

Thanks for helping out @FitnHealthy1! 

Let me know if there's anything else I may do to assist. 

[Kyac]

I contacted support and they sent me a new Fitbit!!
I had also tried the suggestions about 20 times, and I'm not kidding on the 20 times.
Finally I contacted Customer support and within minutes the agent said they are sending me a new one, call them!

[Cris09]

I called customer service and they helped me update the software. It works
as it originally did with no problems!

[MarreFitbit]

I'm so happy for the two of you @Cris09 and @Kyac! 

[DMRushing]

Tried the restart.  Tried changing the clock face.  Every thing has been updated and I have nothing.

[MarreFitbit]

Welcome on board @DMRushing, thanks for jumping in here! Also, thanks for already following the tips and recommendations provided in the Community Forums to solve the blank screen on your Charge 3.

Since the steps you've tried didn't work, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Please let me know if there's anything else I may do to assist you in the meantime.  

[Cris09]

Try calling customer service and let them walk you through the steps.

[Rowli]

Cheers..doing that at the moment. It seems now after four different
operatives, all of which have done their best, a new device is the only
answer to the problem. They have sent me a link for this but having a
little difficulty opening it at the moment

[MarreFitbit]

Hello @Rowli! I've seen you have been in contact with our Support Team since your last post and they are still helping you with this situation. The email looks good, keep an eye on your inbox! 

Let me know if there's anything else I may do to assist you in the meantime. 

[drdl]

OK, so this blank screen thing must be Charge 3 quality control problem.

My screen went into "reverse image" (black numerals on a white background) then died and never came back.

The unit remained paired with my phone but the screen never came back after that.

Then pairing died.

Just got finished with chat - Fitbit has agreed to replace my Charge 3!!

I think Fitbit want's to keep me as a customer. (I really like their product)

Moderator edit: removed information