Charge 3 screen went blank

[jake1888]

Got this yesterday and the screen is already black and won’t turn on. Very very disappointed, looks like it’s a common issue. I’d rethink getting this, a shame it’s so common for the anticipation of this... 

Moderator edit: updated subject for clarity

[llk1965]

Tried all of the suggestions and nothing has workded on my Charge 3.

[DLCraig]

Charge 3 vibrating & sending info to phone but black screen. Have tried the restart procedure & changing clock face. Nothing works. This watch is 4 months old - purchased from Costco Nov 2019. Way to expensive to be failing already. Can I send it back or what do I do next?

[amanullahcheema]

Fitbit screen goes completely black many times last 8 months and sometimes automatically come back after many days .Really a big headache from which I have been fed up.Any one please who can tell me the permanent solution please.

[1nfitb1t]

Its April 2020 and my fit bit keeps blanking out at least once a month, if not more often. Resetting it works! But im tired of this nonsense. Im hoping after getting bought by google y'all can fix this BS 

[PattT1]

My Versa screen went blank 2.days ago. How can I restore? Tried hard restart..Versa is buzzing, screen tries to come on with no luck.

[Sique]

I tried both of these options with no luck.  The tracker is still working and it vibrates when I change the face but it does not restore the screen.  Any other options or am I just out of luck?

Thanks!

Sue

[Sewon]

I did the same thing as sue..changed the clock face..it vibrates so it
changed but my screen is black..?

[jerzegirl]

I tried restart numerous times. Changed clock twice. It just vibrates. Screen totally black but it still tracks steps and sleep and everything else. I just have no screen.

[jerzegirl]

Maybe so. I have had this one for a year and half.

[PattT1]

I’m thinking since there are rumors of Fitbit selling to Google..Fitbit doesn’t really care anymore, otherwise they would make their customers happy. This is definitely a Fitbit problem with so many of us having blank screens. 

[Osocrazymom]

This is my 3rd and last Fitbit,  they have all just up and quit in less than a year, I got the extended warranty and I am trying to get a replacement but it's been nothing but a giant hassle!

[Wucug50]

Sent from Yahoo Mail on Android had the same issues it has to be replaced  i won't by another one this happen 5 times in 3 month .

[Kennc]

I have a fitbit charge 3 which has worked well until today when I noticed a blank screen after being out for a walk.  I clipped it into the charger cable and pressed the button for 8 secs, when I saw the smile. 

Sadly this has happened 4 times today and I am starting to get annoyed with it.

Can you please  tell me what is going on 

Ken

[Channonbstone]

Hello! I’ve tried holding the button down and changing the clock face. But my screen is still black. The charge is on and syncing/tracking. But the screen is just black. 

[Kennc]

My Fitbit was replaced as it failed 10 times in one week and it is needed to keep me active, due to my parkinsons.Sent from my Samsung Galaxy smartphone.

[Rebat123]

my charge 3 went blank on Saturday - I have uninstalled and re-installed the app. I have tried numerous times to re-set my fitbit - I have changed the clock face three times no luck. What do I do now?

[Kennc]

I rang Fitbit via telephone and got it sorted out. Well worth trying

Sent from my iPad

[jerzegirl]

10 times in a week??? Oh my goodness! Glad you got a replacement! I think I am just going to get a new one at this point.

Sent from Yahoo Mail on Android

[Crazydiamond420]

I am also having issues with a dark screen on my charge 3... I’ve had it around 15 months then 3-4 weeks ago the screen went dull making it difficult to read the display, it is now completely black although it still vibrates and syncs with the app.  I have tried resolving this problem by changing the clock face several times and numerous resets but no joy... so frustrating as it’s basically unusable 

[Crazydiamond420]

How did you get in touch with customer services in order to get a replacement as I’m struggling to find an address or uk phone number to help me hence the scrolling and jumping on other people’s threads 🥴