Charge 3 screen went blank

[jake1888]

Got this yesterday and the screen is already black and won’t turn on. Very very disappointed, looks like it’s a common issue. I’d rethink getting this, a shame it’s so common for the anticipation of this... 

Moderator edit: updated subject for clarity

[hales9413]

I’ve had mine for about a month and this happened. This worked for me thanks!

[jpmaggie5513]

I had this issue and this reset process did work. Thanks so much for posting!

[AlejandraFitbit]

It's great to see new faces @hales9413 and @jpmaggie5513, welcome!

It's good to know that the instructions provided in this thread worked for you and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[jtimlick]

Mine went blank after 2 months, was so disappointed until I found this fix.  Worked wonderfully!

[MarreFitbit]

Awesome news @jtimlick! I'm glad to hear that you're back on track. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Kristie03]

Worked for mine thank you

[james_richter]

Fixed mine too. 

[DJCoffee]

Same. super careful with my fitbit. BLANK SCREEN, Restarting does not fix it, i have left it off my wrist / charger for 24 hours. Nothing.. i let it charge for 5+ hours... Nothing.

i was not able to try the Clock Face change to see if it would work. Because i had unpaired it from my fitbit app (this method worked for me before this major issue).  but Now it's asking for a 4 digit pin that's """On the fitbit screen"""" that i can't even SEE BECAUSE it's blank.

Disappointed. i pre-ordered it when it was being released, waited 6-7 weeks to get it, and now only few months later, my fitbit is basically useless. 

[Live4today]

Yes but did you do what it said to do. Mind was charging over night and I didn’t realize it went black till I was in the gym and very upset. I look up with help and did what it said and now it works.

[gonzoj17]

Thank you! That worked for me 🙂

[MarreFitbit]

Hi guys @Kristie03, @james_richter, @Live4today, and @gonzoj17! I'm very glad to hear that the steps provided have worked for you all. Keep me posted if you need anything else!

Welcome to the Community Forums @DJCoffee! Thanks for taking the time to troubleshoot this inconvenience with your Charge 3. Nice way to go! 

I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. Have a nice day! 

[SunsetRunner]

 I was able to reboot my Charger3 by plugging my tracker into the power cord and holding the tracker button down for eight seconds until I saw 🙂 appear on the tracker screen. I let go of the tracker button and the screen came back up.

Yay!

[FitGeorgeII]

My charge 3 screen have some blank and it won't come back on.

[putman59]

Worked great. Thank you.  This so be something they fix.  So many people have this issue. 

[FitGeorgeII]

Could you please add me to this inquiry because the reset option is not working on my Fitbit charge 3 either.

[MarreFitbit]

Welcome on board @SunsetRunner! I'm glad to hear that you were able to restart your Charge 3 and the screen came back up. 

Awesome news @putman59! Happy to hear you're back on track. Welcome to the Community Forums! 

It's nice to see a new member around, welcome @FitGeorgeII!  While reading your post I was wondering if your tracker is still vibrating or syncing? Since the restart did not work, but your tracker is still vibrating and syncing I'd recommend changing the current clock face. Let us know if that works for you! 

[FitGeorgeII]

Eureka changing the clock face worked!!!Thank you very much!

[Sarapamela]

How am I i supposed to hold the side button down if when it is on the charge the sides that hold it in are in the way..... 

[FitGeorgeII]

Try changing your clock face that works for me.

[KarenMaree]

Thanks buddy. Worked a treat! 🙂