10-13-2018 16:21 - last edited on 11-17-2020 15:06 by MatthewFitbit
10-13-2018 16:21 - last edited on 11-17-2020 15:06 by MatthewFitbit
Got this yesterday and the screen is already black and won’t turn on. Very very disappointed, looks like it’s a common issue. I’d rethink getting this, a shame it’s so common for the anticipation of this...
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
02-24-2019 09:14
02-24-2019 09:14
I received my watch as a Christmas gift. This has happened to me at least 5 times. I know the reset solves the issue temporary, but why is there no fix for the problem?
02-24-2019 12:12
02-24-2019 12:12
I have been using my Fitbit since January 13th. Today the screen went black. It is approximately 50% charged if not more. I held the button for 8 seconds it did not reboot. What do I do now?
02-24-2019 12:39
02-24-2019 12:39
Thank you,that worked. It there a reason this happens? Hope you can come up with a patch or something. I was going to recommend to my niece because she asked Fitbit vs Apple Watch. Not so sure now. Again,thanks foe the resolution as inconvenient as it is.
02-24-2019 12:39
02-24-2019 12:39
02-24-2019 13:16
02-24-2019 13:16
Hi, I just bought charge 3 today and screen is blank. I have tried to restart 7 times .... smiley face is coming up and blank again.
what should I do?
02-25-2019 02:45
02-25-2019 02:45
02-25-2019 07:43
02-25-2019 07:43
So my charge display does not work it does not even give me the battery icon when it's plugged in. But it still syncs.... Can anyone help me.
02-25-2019 08:50
02-25-2019 08:50
Did you try what has been suggested by numerous people? I personally would try changing the clock face via the app.
02-25-2019 15:28
02-25-2019 15:28
02-25-2019 15:41
02-25-2019 15:41
02-25-2019 15:46
02-25-2019 15:46
02-25-2019 19:39
02-25-2019 19:39
This has worked the dozen or so times my screen has gone black in the past; but is not working this time. What’s next?
02-25-2019 20:46
02-25-2019 20:46
The charge 3 needs an update..it worked for me but the wrist action that wakes the screen is gone. Since this happened
02-26-2019 05:25
02-26-2019 05:25
My Fitbit went blank or dark . Had it on the charger when I went to put it on it was dark or blank want to know how to open my Fitbit
02-26-2019 05:30
02-26-2019 05:30
This worked Thanks for passing this info on
02-26-2019 05:36
02-26-2019 05:36
Will Fitbit be coming out with an update soon to fix this issue? Since it appears to be a large issue across all Charge 3 users.
This is my first Fitbit, and I've loved it until this happened. If it doesn't get fixed, this may be my last Fitbit.
02-26-2019 08:39
02-26-2019 08:39
Hi there @bakinggoddess2, @KrishK, @Patricia_Jo, @gypsyjeeper, @Joanna87, and @FitGeorgeII! Sorry to hear the screen on your Charge 3 trackers went blank. Thanks for already troubleshooting this, nice way to go!
I'd recommend performing a long restart by following the steps below:
Also, for the ones who haven't tried changing the clock face yet. Please try using a different one and let see if this brings back the display.
I'm glad to hear you guys are back on track @Pebmarsh, @digitaljustin, and @Farmer17!
Keep me posted!
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02-26-2019 10:25
02-26-2019 10:25
02-26-2019 10:29
02-26-2019 10:29
I've own mind over four months I don't know if I can but if I could I would.
02-26-2019 10:30
02-26-2019 10:30
Worked for me, thanks!!!