Charge 3 screen went blank

[Dsimi]

I've had my Charge 3 a little over a month. Last night my screen went blank. It was at 100% battery. It is still syncing with the app so I can see that it is still tracking my steps and sleep, etc. When I tried to restart it by placing it on the charger and holding down the side button for 8 secs. When I hold the button down it does a very quick pulse vibe about 4 times and then nothing. I've tried holding it longer than 8 secs also and still nothing. Very frustrated to be having this issue with a brand new product. Contemplating returning the one I bought my husband for Christmas and returning mine as well if not resolved immediately.

Moderator edit: subject for clarity

[DxfyingGravity]

I have tried it and my screen still doesn't show :(. I've also tried changing the clock face as is suggested in the other forums 😞 

[SihamRarih]

I also have the same issue, I've tried all the suggestions on this thread, but no success, fitbit is only 7 months old

Thanks

[CabotMama]

I've had my Charge 3 for one year (beginning Dec. 2, 2019).  The screen began erratic scrolling display last night, then went to totally blank.  Device still records and syncs with app.  Was low battery, now charged.  Tried all the steps multiple times and nothing has worked.  

What now???  Where do I go to contact Fitbit customer service directly?

Thanks for you help!

My husband has had a Charge 2 for much longer and has had no issues at all.

[LauraKit]

Contact support. It should be under warranty

Sent from my iPhone

[CabotMama]

Thank you. I did via Chat and we are in process of getting a replacement
sent. None of the restart options worked.

[Swyy81]

What's supposed to happen after you see the smiley face? I see the smiley and then the screen goes black again. =(

[Sussue]

Done all the above, my screen is still black also it isn't finding my bluetooth, please help?

-------------------------------

Mine is just the same, won't work, any ideas?

[HuwE]

Polite contact to customer services and if it’s within warranty you should get a replacement or offer on an upgraded model.

Sent from my iPhone

[Sussue]

out of warranty by about 4 months

[Sussue]

I agree. Sent from my Samsung Galaxy smartphone.

[KerryMc282]

I have just had a very helpful lady at Fitbit who went through some reboot options but when none worked is sending me a replace one and no need to send back the faulty one.
Can’t fault the excellent service.

Sent from my iPhone

[CabotMama]

I had the same helpful experience early December. Replacement pebble
quickly arrived in an envelope; however, its display did not work at all
and my phone could never recognize it to add to app via bluetooth.

So, contacted FitBit again, went through all their troubleshooting steps,
and when nothing worked, the rep instructed me to send it back. I had it
in the mail - with the Fitbit return postage label - by the 18th
of December. They didn't receive it until the 31st. Company policy is
five business days from receipt until required to have contacted me to
arrange for the second replacement to be sent. Ugh. Looks like I won't
have the second replacement until mid-January. All the while, I'm missing
out on earning my health insurance premium discount.

If second replacement doesn't work, I will give up. However, my husband's
Charge 2 has worked a year longer than my Charge 3 and is still going
strong. Also, I have various bands that I hate to have to toss.

Summary: Impressed with husband's Charge 2 record, extremely disappointed
my Charge 3 only lasted a year, semi- pleased with customer service, and
final judgement still pending outcome of second replacement.

[KerryMc282]

Ah maybe I have spoken too soon then.
I’ll let you know when/if my replacement turns up and is working

Sent from my iPhone

[Sussue]

That's interesting. Is yours still under guarantee?Sent from my Samsung Galaxy smartphone.

[KerryMc282]

Yes until 1st April

Sent from my iPhone

[dangotpeace]

Tried this several times and now the green light on the back of the tracker is not blinking and the charger will not sync up with the app.  Now what?

[LandOfOZ39]

 

My husband's Charge 3 screen is fading. The top half is blank. The bottom half seems to still be working, but it's beginning to fade as well.

I have tried several times to reach support via online chat, but it keeps getting disconnected. My internet is working fine, so I don't know why I keep getting dropped out of the queue. And now it says I have reached the limit for requests.

What is the email address for support? So I can send an email about his Charge 3 and a picture of what his screen looks like? It's still under warranty.

[CabotMama]

I couldn't use Chat feature yesterday either. Wouldn't even load. "Oops!
Back to start of the journey" appeared instead. I called them. Look up
the 1-800 number on the website under the Contact Us section.

If you are having ANY issues with display and the online troubleshooting
steps don't correct it, contact them immediately. Once warranty is up,
you're at the mercy of Fitbit's limited goodwill to stand behind their
product.

[CabotMama]

Contact them as soon as you can. Once warranty is up, you're at the mercy
of Fitbit's limited goodwill to stand behind their product and make it
right.

[Sussue]

Thankyou,

My fitbit is out of warranty by about 4 months so I don't hold out much hope.