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Charge 3 screen went blank

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‎12-01-2018 12:33 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

‎12-01-2018 12:33 - last edited on ‎11-17-2020 14:34 by Fitbit Moderator

I've had my Charge 3 a little over a month. Last night my screen went blank. It was at 100% battery. It is still syncing with the app so I can see that it is still tracking my steps and sleep, etc. When I tried to restart it by placing it on the charger and holding down the side button for 8 secs. When I hold the button down it does a very quick pulse vibe about 4 times and then nothing. I've tried holding it longer than 8 secs also and still nothing. Very frustrated to be having this issue with a brand new product. Contemplating returning the one I bought my husband for Christmas and returning mine as well if not resolved immediately.

 

 

Moderator edit: subject for clarity

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‎02-22-2021 06:20 - edited ‎02-22-2021 06:21

In response to Bev16

‎02-22-2021 06:20 - edited ‎02-22-2021 06:21

Hello everyone. 

 

Thank you for taking the time to troubleshoot this matter! For screen inconveniences, I recommend taking a look at this thread for tips. 

 

On a side note, I'll be closing this thread but you can refer to the thread mentioned above for inconveniences related to the screen. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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