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Charge 3 screen went completely black

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‎07-19-2021 02:35 - last edited on ‎07-19-2021 04:00 by Fitbit Moderator

‎07-19-2021 02:35 - last edited on ‎07-19-2021 04:00 by Fitbit Moderator

Hello,

during my run the screen on my Charge 3 suddenly went black. If I press the side-button it still vibrates, and it still seems to send data to my app.

I have already tried restarting it by holding the side-button, I have also followed this instruction (i.e. pressing for 15 seconds while it's charging - device turns off - charge again and it turns on) and it all didn't help. Still I only get vibrations and nothing more - I think the screen just went "dead".

 

I reside in Germany and my device is still in its warranty period - which next steps should I undertake?

 

Best,

Dennis

 

 

 

Moderator edit: subject for clarity

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‎07-19-2021 04:04

‎07-19-2021 04:04

Hello @dennis_sk. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. Since you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the troubleshooting steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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