Charge 3 screen went dark

[dougo357]

My screen also went dark. You can see it in sufficient light if you look
closely. I went into the app, found the brightness mode but can’t get the
brightness back. I’ll call Fitbit tomorrow. I do find them very helpful.

Moderator Edit: Clarified subject

[AlvaroFitbit · Accepted solution]

@dougo357 It's good that the community is growing! 

Let me help you with this. Make sure that the tracker isn't in the Sleep mode by long pressing the button. Additionally you can restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

I also moved your post to its own thread as it wasn't related to the main subject of the previous one.

Let me know how it goes.

[dougo357]

You are correct. I inadvertently put the Fitbit on sleep mode. I called
Fitbit and, once again, they were very helpful. Problem solved.
Thanks !
Doug

[AlvaroFitbit]

@dougo357 thank you for your reply.

Really happy to hear that our Support team was able to help you. Also thank you for confirming that it was the Sleep settings that was affecting your tracker as this information may help other members in the same situation.

Happy stepping and stay safe.

[rhondaconfer]

This did not work for my dark screen on my charge 3 any other suggestions?

[AlvaroFitbit]

@rhondaconfer Welcome to the Community. 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Keep me posted.

[ataliba]

@rhondaconfer a good thing is that you wait for the bracelet to discharge as a whole. And try to call again.
Have you tried the technique of modifying the watch's skin?

[Tdjm]

My screen just went dark also.  Did the restart procedure, didn’t help.  Can barely see the numbers, etc.

[BryanBE]

Hi

I have the same issue with my Charge 3: Screen went dark, no further sign of life except it vibrates when I press the button. Tried all the steps mentioned in this thread and previous ones (8 seconds & 15 seconds), but did not work. Changing the clock face is not possible, as the device also doesn't connect anymore via bluetooth.

Can you please help?

[AlvaroFitbit]

@Tdjm @BryanBE Thanks for being part of our Community! 

Let me help you with this and thank you both for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

[CHarke]

I also tried the restart with no improvement. It still will sync and tracks but I can't check it unless I'm in a dark room, but then it is very dim and I can only just read the white print not the gray 

[AlvaroFitbit]

@CHarke Welcome to the Fitbit Community! It's great to have you here!

Thank you for restarting your tracker. Please check if your tracker isn't in the Do not Disturb mode or Sleep mode by long pressing the button as this will dim the screen.

See you around.

[CHarke]

My tracker is not on dim or Do Not Disturb, I have not done anything to cause this issue. I have since stopped using my Fitbit all together. If I can't read it why use it!

[AlvaroFitbit]

@CHarke thank you for the update.

Sorry to hear about this. I do suggest you contact Support following the link in my previous post so they can review your tracker's data and warranty and provide options for you.

See you around.

[rutroh]

Good morning.  My screen is also really dim.  It is not in sleep mode, do not disturb and I have adjusted the brightness many many times.  I have reset the tracker several times.  I called support and they walked me through the steps that I had already taken, the screen went black after the last reset.  The email I received from Support (?) only offered me a discount on another tracker since I am out of warranty.  What is Fitbit doing to correct this problem specifically since I see on various forums that hundreds of people are having this problem.  Please advise.  Thank you.

[AlvaroFitbit]

@rutroh I hope you are doing well.

Sorry to hear about this but there isn't much I can do from here specially if you already got a reply from our Support team. Support does follow the guidelines described in the warranty so if your device is outside the warranty period they won't be able to replace it. This is why they offer a discount to help customers in this situation. Still thank you for sharing your feedback.

I'll be around.

[Kat1478]

This did not work for me

[DrDelta]

This is really sad. I am having the same issues with my Charge 3. I have tried restarting the watch several times, but no help. 

[AlvaroFitbit]

@Kat1478 @DrDelta thank you for troubleshooting this issue. As mentioned before if the issue persists then please contact our Support team via the link in my previous post.

I'll be around.

[Tdjm]

Discovered a screen (4 swipes to the left), labeled “settings”, where I had inadvertently changed the brightness to dim (choices are dim, auto and normal). All’s well now, have had this Charge 3 for a couple years, and still discovering things about it!

Sent from my iPhone