Charge 3 screen went dark

[brucefit89]

All fine and good synch this AM and screen went dark and will not respond. Tried reset... nothing. Green light on back flash. Can feel occasional vib while holding button.

Moderator edit: updated subject for clarity

[Fettie92]

Same thing and can't get an answer anywhere.  Sorry I ever bought it.

[Statpat123]

Same thing here. Battery %  is fine, feel it vibrate when side is pressed but no display!!

[brucefit89]

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@Statpat123 wrote:

Same thing here. Battery %  is fine, feel it vibrate when side is pressed but no display!!

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I read that you place unit in charger and have connected to computer.

Hold button firmly for 15 seconds and then remove from charger.

Place back in charger and reconnect to computer.

For me, a white line appeared and then a smiley face and, low and behold, a full return to normal.

[Statpat123]

Thank you! Worked like a charm, all is well.

[LizzyFitbit]

Hi @brucefit89, @Fettie92 and @Statpat123. Welcome on board! Thanks for sharing detailed information about your Charge 3 behavior.

@brucefit89, thanks for your efforts in troubleshooting your device, as well for sharing the steps that worked for your device. @Statpat123 I'm glad that those steps also worked for your Charge 3.

@Fettie92, could you please try the suggestions posted above? Also, please try changing the clock face of your device.

I'll be around, so keep me posted. 

[D_Eva]

That was easy 🙂  Thanks!

[LizzyFitbit]

Hi @D_Eva, welcome to the Community Forums! I'm sorry for my delayed response.

I'm glad that the steps posted in this thread worked for you, and thanks for your efforts! I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

Hope to see you around. 

[Bperl]

Still have problem.   Got low lit smiley face, then darkness 

[Bperl]

didn't work.  Other suggestions?

[LizzyFitbit]

Hi @Bperl. Welcome! Its's nice to see a new face around and I'm sorry for the delayed response.

Thanks for letting me know that your Charge 3 has the same behavior, and thanks for the steps that you've tried on your own. I was checking your information and I was told that you already opened a case with our Support team. I'm glad you're receiving assistance from them, and let me recommend to reply back to their last email if you have any question about your case.

Catch you later! 😉

[swee10]

My screen went dark months ago I figured I hurt it somehow. Now it is completely black and I contacted FitBit and they said it is a known issue. After 45 min of troubleshooting, it is still black and they said I need to wait for a firmware update - with no timeframe whatsoever. Now my Fitbit is a paper weight. I'm very disappointed.

[LizzyFitbit]

Hi @swee10. Welcome to the Community Forums, and I'm sorry for the delay.

Thanks for taking the time to share your thoughts about your Charge 3. I understand how you're feeling since your tracker should be working well, and I'm sorry that you've gone through this situation. Our team receives the feedback from our members as that helps us to evaluate our procedures and improve our products. Since you've a case created with our Support team, I'd recommend to reply back to their last email so you can receive more details about your case.

If you need anything else, let me know.

[scottelmore]

Didn't work and had trouble holding the button down while in the charger.