Charge 3 screen went grey after charging

[Sherabby]

I have only had my Fitbit charge 3 since May 17th and yesterday after charging it the screen when light grey.  4 months if usage and it's already broken from what I see on the support here.  Is there any assistance with getting it fixed?

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Sherabby.

I am sorry to hear the screen on your Charge 3 went grey after charging. I understand how you are feeling and I am glad to help. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Change a clock face: How do I change the clock face on my Fitbit device?
3. If the issue still persists, perform a long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Let me know how it goes, I'll be around. 

[Sherabby]

I already tried all of those suggestions except for the clock face change. I changed it to a different one a d nothing happened. Screen still grey. I've only had this active for 4 and a half months a d never got it wet. I take very good care of it.



Sent from Xfinity Connect Application

[LiliyaFitbit]

Thank you for your reply, @Sherabby.

I am sorry to hear the issue persists, thank you for your efforts. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.  

Let me know if you have any questions.