Charge 3 screen won’t light up and is too dim

[Schumann19]

Hello, 

  I love my charge 3 and have loved using Fitbit. I have had my Fitbit for 3 years and use it at work. Since I’d updated it, my screen was dim. I charged it and restarted it last night and now it will only vibrate and the screen is no longer visible. I can no longer use this at work. I’m clearly not the only one because I’ve seen the forums and restarting the Fitbit hasn’t worked for anyone who updated their Fitbit. Could I get a replacement or fix the bugs on the update soon so I may continue using my Fitbit please?

Moderator edit: updated subject for clarity

[FBJan]

Same problem...this did not respond as you outlined and now screen is completely black. 

Thus MUST be resolved 

[Ahlhere]

Sad mine was only a year old and all they offered was a discount on a new Fitbit.

Sent from my iPhone

[IndianaJSmith]

Interesting.... The more I read, the more I'm finding several others' Charge 3 screens just died within the past 24hrs... Mine quit displaying this morning (4/9/23). And the "chg clock face" and "do a hard reset" do not fix the issue! Seems like more than just a coincidence!! 😞

[Ahlhere]

Mine died right after I did an update.


Sent from my iPad

[FBJan]

Be sure to contact Help. They have offered me a discount on a new purchase, deeming the device 'defective'. 

[Donkeylady53]

Gave up trying, gave my Fitbit to Goodwill, wearing something cheap from Amazon that is working quite well, thank you.
DL53

“Shoot low sheriff, she’s riding a shetland” …B.Wills

[AndreaFitbit · Accepted solution]

Hello everybody!

Thanks for reaching out regarding this situation with the Charge 3. In this case, please be so kind to contact and report this directly with Fitbit Customer Support. They will help you out! We will be closing this thread, there will be no option for future replies. 

Have a nice day.