Charge 3 screen won’t light up and is too dim

[Con_Mitro]

I had the same problem. I did the device reset, then went into the settings on my Charge 3, and cycled through the ‘Brightness’ settings (going to all options, then back to auto’. Went back to the main screen and it suddenly responded like it should (brightness was correct).

Moderator edit: format and label. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Con_Mitro. Thank you for sharing the steps you followed in order to get correct brightness on your Charge 3. 

This could be useful for other users. 

[willjoe]

Your Fitbit's ambient light sensor looks like a black dot on the side of your Fitbit device. If this is blocked, your screen will usually go dark automatically. Oftentimes, we need to adjust the brightness of our Fitbit's screen. We suggest you go to a dark room or wait until dark, then take a look at your Fitbit

Regards,

Will

[AndreaFitbit]

Thanks for getting back to us and for your advise @willjoe.