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Charge 3 screen won’t respond to taps or swipes

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‎04-16-2020 08:18 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-16-2020 08:18 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

I have a charge 3 I purchased in December that is no longer responding to taps or swipes. There are grey lines going horizontally across the screen that appeared at the same time. I have tried both a short long restart and neither have worked. I have also changed my clock face which hasn’t worked either. Please help me figure out how to get a replacement!

 

 

Moderator edit: updated subject for clarity

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‎04-17-2020 10:25 - edited ‎09-24-2023 05:30

‎04-17-2020 10:25 - edited ‎09-24-2023 05:30

Hello @Kristenaccount, welcome to the Community Forums. I'm sorry to hear that your Charge 3's screen has stopped responding. Thanks for taking the time to do a restart and to change the clock face on your tracker prior to contacting us.

Since none of the troubleshooting steps you tried have worked, I went ahead and created a case for you with our Support Team. Keep in mind that we may need more than 7 business days to respond, due to recent events affecting our operations. Stay tuned of your inbox to the email address associated with this account. 

Maria | Community Moderator, Fitbit


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