Charge 3 screen won't scroll

[Casser]

Unable to scroll across to activities 

Moderator edit: updated subject for clarity

[Aggy1102]

I tried all you suggested, it’s still not scrolling. It’s charging, syncing, displaying main click face, but can’t scroll either down or side. What else can I try? 

[whitewavejen]

Thank you, that was too easy. 

[TexYank59]

Reset of my Charge 3 did not clear the problem. Device worked perfect for 11 months and not is flaky. It snchs sometimes, doesn’t scroll, goes blank, will not respond to button pushes but will vibrate like it acknowledged my button push. Then for no reason, an hour later it works but still doesn’t scroll normally. Are these devices designed to fail after one year?

[Fitmichelly]

Thanks 

your tip worked  for the reset👍🏼

[Shivvy100]

This fix worked fine for me back up and running (walking) again

[Gailgravell]

Screen won’t scroll. I plugged it in to charging cable. Squeezed sides for 8 seconds. Screen went blank. Still won’t scroll 🙁

[dhruvgami]

Tried everything and still not working

[BAMbunnies]

I did this at least 4 times....  then did a factory reset and still it will not scroll.

[Dlgraham]

I have tried this numerous times but it still works t scroll. The only thing I can see is the time. 

[Dlgraham]

Wont scroll up or down. Left or right. 

Update:

What did you do to fix it?

Moderator edit: merged replies

[roberthildreth]

Never did get it fixed.

[Franciewood]

I am now on my fourth charge 3 in a year. After resolving issues with lines on screens and exercise shortcuts constantly changing  to pilates with replacement watches,  I now have the issue that the screen won’t scroll. All attempts at resolving lead to a completely black screen. Once I get the screen back it’s back to square one and it won’t scroll

i have tried to restart, uninstalled and reinstalled the ap. turned blue tooth off and on, restarted my phone, uninstalled and reinstalled the device and changed the clock face  numerous times. 
any other suggestions gratefully received - I can’t do a long restart as this causes the screen to go completely black - I get the vibrations but no smiley face etc..

[darcief]

Unfortunately this didn’t work for me! Not sure where to go from here. Any suggestions?

[Franciewood]

Sent from my iPad

[WilsonFitbit]

Hello everyone. @darcief, @Franciewood It's great to see you around! 

@darcief If you haven't done so, my best recommendation is to contact our Support Team for further assistance. Click here to get connected. @Franciewood There is an empty post. Can you provide more details if you need further assistance for the inconvenience you reported before? 

I look forward to your response.