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Charge 3 screen won't turn on or sync, just vibrates

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‎02-16-2021 05:56

‎02-16-2021 05:56

Hello. My charge 3 was working fine yesterday and fully charged when I went to bed. After waking up I realized the screen wouldn't turn on. I can't get it to sync to my app and when I try turning it on it just vibrates. I tried manually restarting as instructed and it did not fix it. I saw  another method for that specific problem where you hold the sensor for 15 seconds and then unplug and plug back in, and that also did not work. It will vibrate nonstop no matter how long I hold it. I'm at a loss and kind of upset because this is my second fitbit now and I am having so much trouble just getting it to work how it's  supposed  to. 

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‎02-16-2021 06:46

‎02-16-2021 06:46

@Madihassl It's great to see that you've visited the Fitbit Community!

 

Let me help you with this and thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

Hope this helps.

Alvaro | Community Moderator

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