Charge 3 screen won't turn on when I turn my wrist

[mlshayde93]

Many times when i turn my wrist to try to activate the screen, it doesn't turn on and i have to do it many times before it does which can be frustrating 

Moderator edit: format. 

[RiseAndShine]

@mlshayde93, welcome! I wonder if you turned off Screen Wake functionality by chance? If you press haptic button for a bit longer, you'll feel 2 vibrations and quick setting menu will show up. There you'll see Screen Wake and Notification options that can be turned on or off. If your Screen Wake is off, tap on it to turn it on - then the watch should be waking any time you flick the wrist. 

Hope it works for you!

[mlshayde93]

Hi, thanks for your response! I checked and my screen wake is/was on. So unfortunately that isn't the issue 😞

[RiseAndShine · Accepted solution]

@mlshayde93, thank you for coming back to us - that's strange though.... As a quick workaround - if you briefly push haptic button on the left side - it wakes up the screen, this way to won't need to flick it multiple times.

As a 101 troubleshooting option, you can also try to reboot it.

Wired option

Wireless option: On the tracker, swipe 3 times to the left - you'll get to Weather & Settings icons - tap on Settings, swipe up till you get to About - swipe up again - you'll see clear user data and reboot device options. May want to try reboot device first. Clear user data will clear all the data from the tracker, not synced data to Fitbit servers.

Please, let us know how it goes!

[mlshayde93]

Hi, thank you for the suggestion. I tried restarting it a couple of times and it still has trouble turning on when I move my wrist. It doesn't happen all the time but it's somewhat frequent.

[RiseAndShine]

@mlshayde93, sorry to hear about it... Maybe worth contacting Customer Service - let them take a look at it?

[RevoloveR]

I have this same problem too. Eventually I need to just tap the screen to get it to show anything. 

[mlshayde93]

Yeah I think I might just do that.

Thanks for your tips!

[Speedyroy]

Thanks that worked for me, it was on Manuel,  set it back to auto

[Lacytaghon]

I must have done this during a plank or pushup! Even though it was directed to me thank you for the awesome response I was worried I was going to have to get a new one soon because my was dying

[erica_dulac]

This worked! Thank you!

[tewcewl]

---

@Lacytaghon wrote:

I must have done this during a plank or pushup! Even though it was directed to me thank you for the awesome response I was worried I was going to have to get a new one soon because my was dying

---

This was me too. Thanks for the tip. I had no idea this menu existed! Both my notifications AND screen wake were off!

[Chimum]

Thank you.this worked for me

[SingSing80]

Omg! thank you thank you for the screen wake instructions this has been driving me CRAZY!

[VaniNi]

Thank you! My screen wake was off, so this worked for my Fitbit. 

[Salguod1111]

This worked for me!!  Thanks!!

[Lisa8124]

Life saver thank you

[Lisa8124]

This was my issue

[Brotzn]

Thank you. Worked perfectly for me

[Crantock01]

My screen want turn on when I turn my wrist and how many steps left is not coming up